When I try to play one of the messages, it plays but I don't hear anything.

For this situation there are many possible problems.

1. Do you have a sound card? If not, you will need to have one installed.
2. Do you have speakers that are plugged in and turned on? Check all wiring and power supply.
3. Is your sound muted? Double click on the speaker icon in the lower right hand corner (for Windows) and check to make sure that nothing is muted.
4. Is RealPlayer volume on and not muted? Open the Real Player and check to make sure the volume is up and that the audio is not muted.
5. Is your CD-ROM working? Try inserting a music CD. If this works, you may have a problem with the RealPlayer software. Insert CD #1 and click the "Software" link on the left. Then reinstall the RealPlayer software.

When I insert the CD-ROM, it does not start automatically.

Windows:

Go to Start, Programs, Windows Explorer. Select the drive letter that corresponds to your CD-ROM. Double-click on the file readme.txt for instructions on how to turn on the auto-insert feature.

Windows 95/98: Do you have the CD-ROM Auto insert turned on? To turn it on click:

1. Start / Settings
2. Control Panel
3. System
4. Device Manager
5. Click the "+" next to CD-ROM
6. Click on your CD-ROM (to highlight it)
7. Properties
8. Settings
9. Check the box "Auto insert notification"
10. Click OK

Macintosh:

The CD should automatically open a window containing the **Start Here*** script and lauch the homepage. If not, double click the CD to open it. Then double click the file "macstart" and the browser should automatically launch and open the homepage. If this does not fix your problem read the next question below.

When I double click on index.htm, there is a long pause and a window opens that says, "Can not find the application that created the document name "INDEX.HTM".

This is normal. Just click cancel. You will be able to successfully open the index.htm file from within your browser application. Launch your browser and go to the menu File/OpenFile (Internet Explorer Only) and navigate to the desktop. Highlight the appropriate CD and click open. Locate and highlight the index.htm file and click open. The browser should open the homepage.

When I click on one of the message links, I get an error message instead of the audio I wanted.

Make sure the appropriate CD-ROM is properly inserted in the drive. Also, make sure that you have RealPlayer software installed. If you need to install any software, click on the "Software" link located on the first CD).

When I click on a link to a message, a window opens that says "open with" at the top.

Do you have the RealPlayer installed? To install the RealPlayer, insert CD #1 and click on the software button. Under the Macintosh section, click on the RealPlayer and follow the installation instructions.

Is this the same as the 5000 Series?

Yes

Why did you change the tape numbers?

Because Pastor Chuck has taught through the Bible so many times, we discovered that we would run out of numbers if we kept our old numbering system. While it may cause some confusion in the beginning, we're sure our listeners will appreciate the fact that we are continuing to include all of Pastor Chuck's older versions, as well as add his current through-the-Bible teachings.

Pastor Chuck has three basic sermons, his Sunday a.m., Sunday p.m., and Wednesday p.m. Each night has a different theme. His Sunday a.m. messages tend to be evangelistic and topical in nature. Pastor Chuck usually chooses one verse out of the chapters he plans on covering in his study later on that evening and expounds just on that one verse. Later that evening he will cover several chapters as he moves consistently through the Bible, from Genesis to Revelation. We consider that his commentary series. And last but not least are his in-depth messages. Chuck will pick a book of the Bible and spend 45 - 90 minutes expounding on just 1 verse. We consider that his in-depth series.
 

C = Commentary (Sunday p.m. sermons)
T = Topical (Sunday a.m. sermons) – not shown on this page.
I  = In-depth (Wednesday p.m. sermons) - not shown on this page.

2000 = Second recorded series through the Bible.
3000 = Third recorded series through the Bible.
4000 = Fourth recorded series through the Bible.

However, if you have any confusion over which tape series to order, please call The Word For Today's customer service department at (800) 272-9673. We'll be happy to help you decide which version is best suited to your needs.

How can I get additional CDs or other resources?

You can contact us by phone at (714) 825-9673. If you call after business hours, you can
leave us a message on our voice mail. Business hours are Monday through Friday between the hours of 8 a.m. and 5 p.m., Pacific Time.

Or you can write to us at:
The Word For Today
P.O. Box 8000
Costa Mesa, CA 92628

You can also reach us by e-mail at the following address:
info@twft.com

To request a catalog or to place a credit card order, simply call us during business hours
at: 1-800-272-WORD